Call centre frustration

I’ve just got off the phone having spent an hour dealing with a call-centre droid, who was incapable of understanding the problem about which I was calling.

We went through his checklist of questions, which naturally did not lead to a solution.

I finally managed to get them to agree to give me a call-back from somebody who actually knows what they are doing. I’m not optimistic, and you can bet that the person with whom I wasted an hour of my time will consistently try to convince people that he actually knows what he is doing.

I need the pub….